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Our Support

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Get in Touch

Service Availability

Our regular business hours are Monday–Friday, 8:00 am–5:00 pm.

On-call support for urgent issues and unplanned outages are available after hours on the Slack channel #medtech-help or by calling 509.368.6848.

Office Location

Elson S. Floyd College of Medicine Office of Technology (MedTech)

SMED 2nd and 3rd Floor

Spokane, WA

Get Help or Give Feedback

Submit your help request or feedback in the form below. From event support to software, or hardware, we have you covered. Just drop us a line.

Get Help

We Offer Support Via:

Remote

Technical assistance with supported software and hardware via Zoom or Slack; escalation to higher-level support as appropriate.

Email

Technical assistance via medicine.tech@wsu.edu with supported software and hardware; escalation to higher-level support as appropriate.

Phone

Technical assistance via 509.368.6848 with supported software and hardware; escalation to higher-level support as appropriate.

Walk-In

Technical assistance with supported software and hardware; escalation to higher-level support as appropriate.

Deskside

Technical assistance with supported software and hardware; escalation to higher-level support as appropriate.