How can we help you?

Our Support

How do I . . .

find answers

request new software

Get Help or Give Feedback

Submit your help request or feedback to medicine.tech@wsu.edu. From event support to software, or hardware, we have you covered. Just drop us a line.

Get in Touch

Service Availability

Our regular business hours are Monday–Friday, 8:00 am–5:00 pm.

On-call support for urgent issues and unplanned outages are available after hours on the Slack channel #medtech-help or by calling 509.368.6848.

Office Location

Elson S. Floyd College of Medicine Office of Technology (MedTech)

SMED 2nd and 3rd Floor

Spokane, WA

We Offer Support Via:

Remote

Technical assistance with supported software and hardware via Zoom or Slack; escalation to higher-level support as appropriate.

Email

Technical assistance via medicine.tech@wsu.edu with supported software and hardware; escalation to higher-level support as appropriate.

Phone

Technical assistance via 509.368.6848 with supported software and hardware; escalation to higher-level support as appropriate.

Walk-In

Technical assistance with supported software and hardware; escalation to higher-level support as appropriate.

Deskside

Technical assistance with supported software and hardware; escalation to higher-level support as appropriate.