See the following Information Technology Services (ITS) maintenance schedule:
Date: Tuesday, May 17, 2022
Start Time:8:00 PM
End Time: 9:00 PM
The following work is being completed: ITS will be doing a major upgrade to all of the Palo Alto GlobalProtect VPN clients to introduce new features. The connect/disconnect screen functions the same but with a new look and feel. The settings screen has more features and tools.
All affected groups: All WSU GlobalProtect VPN users (Pullman, Spokane, Everett, Vancouver, TriCities, and iReach)
Duration of impact: No outage is expected. The maintenance is expected to take between five to fifteen minutes. ITS will be upgrading the GlobalProtect VPN clients on the following firewalls:
- Pullman Border Firewall
- Spokane Border Firewall
- Everett Border Firewall
- Vancouver Border Firewall
- TriCities Border Firewall
- iReach Border Firewall
All processes affected: GlobalProtect VPN Software Clients.
Follow-up steps customers need to take: If you do have trouble connecting to VPN, please follow these instructions: https://tech.medicine.wsu.edu/technology/business-applications/global-protect-vpn-client/ to install the new version.
If you have any questions or need additional assistance after the work has been completed, please let us know via Slack, email, or call 509.368.6848.
For technical assistance: Please contact Crimson Service Desk via email crimsonservicedesk@wsu.edu, by phone at 509.335.4357, or online at crimsonservicedesk.wsu.edu.
by the Office of Technology