Wide Area Network (WAN) maintenance scheduled:
Start Time: December 21, 2022 at 8:00 PM
End Time: December 22, 2022 at 2:00 AM
The work to be completed: Information Technology Services (ITS) will be replacing Pullman border equipment as part of the Wide Area Network (WAN) project. This project will impact the entire WSU system.
The scheduled work will result in several complete internet outages lasting up to 30 minutes at a time throughout the maintenance window.
All affected groups: All users
Affected processes: All processes dependent on WSU Pullman resources. This includes, but is not limited to: myWSU, Workday, email, authentication, VPN, internet connectivity, and phones for external calls. Canvas should not be impacted as there is no dependency on WSU Pullman for this service.
Duration of impact: up to 6 hours total
Staging for non-service impacts will begin at 6:00 PM, and service impacting work will begin at 8:00 PM, with the entire maintenance window reserved for this work.
All users should carry a mobile phone when on campus during this maintenance. If a 911 call is initiated during one of the above noted outages, the call will not complete. It is highly recommended to have a mobile phone available and nearby in case of emergency.
If you have any questions or need additional assistance, please contact the Technical Support Center via email at spok.it.help@wsu.edu or phone at 509.358.7748.
by the Office of Technology