Colleagues Common Issues & Fixes

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Table of Contents

Greg Raab
Application Systems Analyst & Developer
Danielle Conti
Front-end Web Developer

5-min read

This page will be updated regularly as new issues are identified.

This is a self service guide to help you troubleshoot common issues experienced in Colleagues. If you cannot find the information you are looking for or are having issues with this guide please reach out to medicine.tech@wsu.edu for further assistance.

Common Issues

500 Error On First Login

  1.  Log out of Colleagues using https://colleagues.medicine.wsu.edu/logout.

  2. Do not attempt to log in from the log out screen, it will redirect to the Okta Login Screen, not Colleagues.

  3. To log in go directly to https://colleagues.medicine.wsu.edu/ and log in again.

  4. If you still unable to log in the last step before reaching out to MedTech would be to clear all cookies from the Colleagues site.

*Note for Admin: If user has never successfully logged in to Colleagues, they will not have a user record in the user list.

  1. Click the three-dot menu icon in the top-right corner.
  2. Go to Settings.
  3. Select Privacy and security.
  4. Click on Cookies and other site data.
  5. Click See all cookies and site data.
  6. Use the search bar to find the specific website or click the Remove All button to delete all cookies. 
 
  1. Click Safari in the top menu bar.
  2. Select Settings (or Preferences).
  3. Go to the Privacy tab.
  4. Click Manage Website Data….
  5. Search for the website you want to clear or click Remove All. 
  1. Click the three-line menu icon in the top-right corner.
  2. Select Settings (or Options).
  3. Choose Privacy & Security from the left-hand menu.
  4. Scroll to the Cookies and Site Data section.
  5. Click Manage Data… to find and remove individual sites, or click Clear Data to remove all cookies and site data. 

  1. Click the three-dot menu icon in the top-right corner.

  2. Select Settings.

  3. Click Privacy, search, and services from the left-hand menu.

  4. Under the “Clear browsing data” section, click Choose what to clear.

  5. Check the boxes for “Cookies and other site data” and/or “Cached images and files”.

  6. Click Clear now. 

  • This page was last updated on October 31, 2025.

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