This information pertains only to Washington State University College of Medicine students, faculty, and staff. For problems connecting to Wi-Fi in Pullman, please contact: Crimson Service Desk 509-335-HELP(4357) Email the Crimson Service Desk
We get it—internet issues are the pits. Whether you’re looking for ideas on how to make the most of your existing connection or for more long-term solutions, you’ve come to the right place!
Problems Connecting?
Improve Your Service
Turn your cell phone into a personal hotspot for faster connectivity.
Warning: This may result in the use of a lot of data; please be aware of the limits of your mobile plan!
Restart Your Wireless Router and Modem
- Unplug the power from your wireless router and leave unplugged.
- Unplug the power from your modem.
- Wait two minutes, and then plug the power back into the modem. It will take a few minutes for the modem to boot up.
- Finally, plug the power back into the wireless router. It will take a few minutes for your router to boot up.
Connect to Ethernet
We recommend using ethernet whenever possible for the most reliable Internet connection.
Contact Your Internet Service Provider
Ask your ISP if there are any outages with the network in your area. Then, ask them to run a diagnostic test on your modem.
Contact MedTech for Assistance
- Email MedTech
- Slack
- 509-368-6848
Slow Connection?
Exit and Rejoin Your Zoom Meeting
How Many Devices Are on Your Network?
Disconnect any devices you aren't currently using for your meeting, class, or exam.
Sometimes this is an easy fix. Zoom has some other suggestions here.
Avoid Other Activities That Steal Bandwidth
This includes large downloads or uploads, streaming videos, cloud file synchronizations (OneDrive), and more.
Mute Your Microphone When Not Speaking
Zoom devotes part of your Internet connection to an audio stream, even when you aren't speaking.
Turn off Your Zoom Virtual Background
This feature takes up a lot of bandwidth. Sorry!
We recommend that your Internet has 8 Mbps download speed and 8 Mbps upload speed.
Pro Moves
Update the Firmware on Your Wireless Router
Most instructions for how to update the firmware on your router can be found by doing an Internet search of your router brand and how to update the firmware. Example: How to update the firmware of a Linksys router.
by the Office of Technology