Primary Support Responsibility

This unit is the first point of contact and is primarily responsible for providing technical support for this technology.

This unit is available for back-up as needed when primary is unable to resolve the issues.

This unit can provide advanced technical support, consultative services, and enhanced training as needed on this technology.

This unit administers the application but is not accountable for providing technical support.

This unit serves as the subject matter expert for this technology and can provide additional support, operational context, or liaison with the vendor for support as needed.