Troubleshooting Tips
- Clear your internet browser’s cookies/cache. This tip works best because you need to sign in with your WSU credentials to access the library, and sometimes your stored cookies cause an error.
- Clear your cache in: Google Chrome, Firefox, and Safari.
- Try using a different internet browser. Some internet browsers work better for accessing library resources than others. If you have consistent issues, try a different browser (we recommend Google Chrome!).
- Access the library resource using libguide or the VPN. The ESFCOM libguide includes special links to eBooks and research databases that allow access both on and off campus. The GlobalProtect VPN also allows you to access library resources from off campus.
- For library specific issues and questions, contact spok.lib@wsu.edu for assistance.
Proxied links expire after some time. If you experience an expired proxied link, please contact the library.
Don't forget that you can contact MedTech!
We're always ready to help as issues arise. Send a quick message to MedTech.
by the Office of Technology