Global Protect VPN Client

Our Technology Global Protect VPN Client

Table of Contents

5-min read

What is Global Protect?

Global Protect is an app that allows you to create a tunnel to the campus network. The app allows you to browse library resources as if you are on campus and should resolve most library access issues.

If you’re having issues accessing a WSU resource when off campus, check to see if you’re connected to VPN!

Install and Connect


Open the Global Protect application on your device and select the Disconnect button.

Video Walkthrough


2 Videos

Download PDF instructions

Troubleshooting Tips

  • If you are using a Mac, you may have missed the step where it talked about System Extension Blocked. Go to System Preferences, and then Security & Privacy. You may see a message that says, “Some system software was blocked from loading” or something about “Palo Alto Networks.” Make sure to click Allow and try to log in again. If GlobalProtect does not work after allowing, delete the portal address and try installing Global Protect again.
  • When logging into GlobalProtect, make sure you log in with your WSU Network ID. Adding @WSU will result in you not being able to log in. If you have forgotten your WSU password, navigate to and select Forgot Password from the links on the far left.
  • Check the settings in the GlobalProtect application to ensure that the portal address is correct. It should be If you are still unable to log in, delete the portal address and retype it, avoid spaces or periods at the end.
  • If GlobalProtect is stuck trying to connect (a loading pinwheel whenever you move your mouse over the application), restart the device to reset it. If GlobalProtect still does not work after a restart, remove the application and download it again, closely following the instructions.
  • If you have trouble setting up your download of GlobalProtect, ensure you have chosen the correct file from the GlobalProtect website. Windows requires a 32-bit or 64-bit program, whereas the Mac Client has a single option.

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