The following is our consultative service process, including delivery types, priority, and procedure for unsatisfactory service.
Many requests for technical assistance are more than a simple question with a clear answer found in documentation, testing, or prior experience.
At a minimum, we commit to:
- Fully understand the underlying issue or objective.
- Research and clearly articulate the types of solutions available.
- Work collaboratively with you toward an outcome that meets the stated goal.
- Monitor and periodically check in to ensure that deliverables continue to meet future needs.
Delivery Types
The following technology consultative services are provided to MedTech partners.
- Academic and event support: Technical assistance with academic sessions and events, planning logistical support as appropriate.
- Design and publishing: Assist faculty on the design of instructional presentations and tools, and utilizing educational models and appropriate technology.
- Develop custom solutions: Design and build new software, workflows, or dashboards; add enhancements to existing software; or create integrations between disparate platforms.
- Procurement: Support for navigating the WSU procurement process for software and hardware, including technical reviews and product comparisons.
- Technology consultation: Scheduled technology consultations and just-in-time support services regarding business technology needs.
- Technology projects: When business needs dictate, departments or groups within the College of Medicine can work with MedTech to establish requirements and create a project plan.
- Technical training: Training assistance provided upon request to faculty and staff on a variety of approved business technologies.
Priority
MedTech will acknowledge all new consultative service requests within 1 business day of contact. Estimated time for completion can vary depending on the size and scope of the service requested. Project sequencing is based on the following conditions:
- Requests that impact many people or that have a very short timeline.
- Desired timeline or project completion date.
- Complexity of project.
- Departmental resources available.
- Cost/benefit of taking on a new project.
Our Services
Removing barriers and transforming the way we work, teach, and learn.
- Academic and Event Services
- Applications Architecture and Development
- Business and Operational Applications
- Digital Publishing and Web Development
- Education Technology
- E.Flo MD Services
- Innovation and Technology
- Instructional Design
- Medical Education Applications
- Technology Projects and Support
- Technology Training
by the Office of Technology