Are You Having Trouble with MFA?
Here are some tips for troubleshooting Multi-Factor Authentication (MFA) and Outlook. We’ll continue to add known issues and fixes as we learn about them.
Available: M–F, 8am–5pm.
Email: crimsonservicedesk@wsu.eduPhone: 509-335-4357
Sign-in Issues
Fix: Restart the application.
Why? This happens when the authentication prompt is issued overnight, and you don’t respond to it until morning.
Fix: Check that you entered your password correctly.
What if I’m not sure of my password? Forgot password? or Click Unlock Account? to begin the account unlock process.
Fix: Let us know if you encounter this error. We’ll help you reach out to the Crimson Service Desk to resolve it.
Did You Lose Your Contacts?
How did this happen? Removing your WSU email from the native iPhone Mail app can sometimes result in a loss of contacts.
- Go to Settings. Then go to Passwords and Accounts.
- Select Add Account.
- Select Microsoft Exchange. Type in your email and optional description.
- Go through the sign-in process, including the Multi-factor Authentication (MFA).
- Ensure that only Contacts is toggled. Press Save.
Have questions? Contact the MedTech Team.
by the Office of Technology