FAQs

Working

How do I remotely connect to WSU?

If you are working remotely:

Connect to the GlobalProtect VPN client using your WSU credentials.
Contact us if you run in to any issues.

How do I install and configure Global Protect VPN?

Here is everything you need to know about Global Protect VPN!

What should I do if I can’t get the VPN to connect?

Occasionally, the authentication process for GlobalProtect will get stuck in a loop, most commonly caused by the browser already being open and the previous session being cached. To avoid this issue, make sure all web browsers are closed when GlobalProtect is launched. This ensures a fresh window/session is created, so the token can pass between your machine and the VPN gateway. If that fails, rebooting should also solve the problem.
If it doesn’t, please contact us.

How do I access B-Line?

Here’s how to get started in B-Line!

How do I connect to CougShare?

Click here to get started using CougShare.

How do I connect to Wi-Fi on campus?

Choose WSU Wireless and log in using your WSU credentials.
If you have connected to the wireless network before but cannot now:
- Try forgetting the network:
  - iPad: Open Settings and tap Wi-Fi. Select the i next to WSUWireless, then tap Forget This Network. Tap WSUWireless again to enter your credentials, and trust the certificate.
  - Mac: Open the Wi-Fi menu by clicking on the Wi-Fi icon in the upper right-hand menu bar. Select Open Network Preferences. Click the Advanced button in the lower right. Find the network name, select it, then click the – button .
  - Windows: Click the Network icon on the lower right corner of your screen, then select Network Settings. Click Manage Wi-Fi settings, then click the network you want to delete. Click Forget.
- Try to connect again. If you are still unable to connect, please contact us.

Download the Zoom client and plugin from the Zoom website.

How to sign in to Zoom.

How to update Zoom.

How do I connect to a Zoom meeting?

Ensure that you are logged into a Zoom account.

Reach out to the host for a new link to the meeting, as the passcode may have changed.

How do I install the Zoom Outlook plugin?

You can download the Zoom client and plugin from the Zoom website.

How to sign in to Zoom.

How to update Zoom.

How do I request or purchase new software?

We’re glad you asked! Fill out our Get Help form, and we’ll set up a consultation with you to walk you through this process.

How do I request event support?

We provide a broad range of event support services and can tailor those services to fit your needs. Fill out our Get Help form, and we’ll meet with you to discuss how we can help.

How do I request access to SharePoint?

You can sign in to SharePoint here. If you need access to a specific site, you can contact the site administrator (if you know who that is!), or reach out to us through our Get Help form.

How do I request a new SharePoint site?

Fill out the Get Help form. We’ll meet with you to learn more about your goals and content needs, then help you meet those objectives!

How do I install the Microsoft Office Suite?

Office 365 can be accessed at office365.wsu.edu. Your Office 365 account includes Outlook, OneDrive, Word, Excel, and PowerPoint.

Click here for instructions to download and install Office applications.

How do I set up OneDrive?

If you installed the full Office 365 suite:

Go to the Finder and open your Applications folder. Double-click the OneDrive icon and sign in again using your WSU credentials. Voilà; you are ready to go!

If you do not already have the full Office 365 suite, download OneDrive:

Go to office365.wsu.edu. Sign in using your WSU credentials if prompted, then on the OneDrive icon in the list of apps on the left. Click the Get OneDrive Apps link in the bottom left.

(You can also go to the Mac App Store and download it there, or download directly from Microsoft!)

Once the file has been downloaded, click the Open button and follow the screens in the installer.
After installation, go to the Finder and open your Applications folder. Double-click the OneDrive icon and sign in again using your WSU credentials.

Teaching & Learning

How do I connect to a Zoom session in the classroom?

Meeting information is available in your session in E.Flo MD, and additional instructions are available here. For additional assistance, fill out our Get Help Form.

How do I access library resources?

The easiest way is to use the Medical Faculty LibGuide—make sure you know your WSU network ID and password! You may also find the Student Lib Guide or Health Sciences libguides to be useful resources.

How can I get access to learning resources, like E.Flo MD, Panopto, or Osmosis?

Fill out our Get Help form, and a member from our team will get in contact with you. To view a list of available resources, please visit Our Technology.

How do I upload learning resources for students to use?

Step-by-step instructions are available here. For additional support, please email medicine.learning@wsu.edu.

How do I install the Microsoft Office Suite?

Office 365 can be accessed at office365.wsu.edu. Your Office 365 account includes Outlook, OneDrive, Word, Excel, and PowerPoint.

Click here for instructions to download and install Office applications.

How do I set up OneDrive?

If you installed the full Office 365 suite:

Go to the Finder and open your Applications folder. Double-click the OneDrive icon and sign in again using your WSU credentials. Voilà; you are ready to go!

If you do not already have the full Office 365 suite, download OneDrive:

Go to office365.wsu.edu. Sign in using your WSU credentials if prompted, then click the Download button at the OneDrive for Mac section. Open the Downloads folder and run the OneDrive.pkg file. (You can also go to the Mac App Store to download it!)

Once the file has been downloaded, click the Open button and follow the screens in the installer.
After installation, go to the Finder and open your Applications folder. Double-click the OneDrive icon and sign in again using your WSU credentials.

What should I do if I can't connect to a Zoom session?

Please email the Zoom Team to help you troubleshoot.

How do I connect to Wi-Fi on campus?

Choose WSU Wireless and log in using your WSU credentials.
If you have connected to the wireless network before but cannot now:
- Try forgetting the network:
  - iPad: Open Settings and tap Wi-Fi. Select the i next to WSUWireless, then tap Forget This Network. Tap WSUWireless again to enter your credentials, and trust the certificate.
  - Mac: Open the Wi-Fi menu by clicking on the Wi-Fi icon in the upper right-hand menu bar. Select Open Network Preferences. Click the Advanced button in the lower right. Find the network name, select it, then click the – button.
  - Windows: Click the Network icon on the lower right corner of your screen, then select Network Settings. Click Manage Wi-Fi settings, then click the network you want to delete. Click Forget.
- Try to connect again. If you are still unable to connect, please contact us

How do I remotely connect to WSU?

If you are working remotely:

Connect to the GlobalProtect VPN client using your WSU credentials.
Contact us if you run in to any issues.

How do I install and configure Global Protect VPN?

Here is everything you need to know about Global Protect VPN!

What should I do if I can’t get the VPN to connect?

Occasionally, the authentication process for GlobalProtect will get stuck in a loop, most commonly caused by the browser already being open and the previous session being cached. To avoid this issue, make sure all web browsers are closed when GlobalProtect is launched. This ensures a fresh window/session is created, so the token can pass between your machine and the VPN gateway. If that fails, rebooting should also solve the problem.
If it doesn’t, please Contact us.

How do I request new hardware or a loaner?

We have (dependent on availability):
- Wireless hotspots
- MacBook Pros
- Windows Notebooks
- iPads
- iPad chargers
To request one, please fill out our Get Help form.

I'm a faculty member—how can I get an iPad?

An iPad is a great tool to have in your toolkit, whether you’re facilitating in CBL groups or developing digital content to enhance your sessions. Please fill out the Get Help form—we’ll set up a time to get you connected with an iPad , learn more about your goals in using an iPad for teaching and train you on the necessary applications.

What should I do if my iPad is damaged?

Oh no! Here’s what you need to do:

Fill out a service request on the Apple support site, or go to an Apple store. If you’re in Spokane, our Apple store is located downtown.
Before you turn on and setup your new iPad , please contact us. We need information to get you added to our mobile device manager and placed in the correct groups to receive content.

How do I set up OneDrive?

If you installed the full Office 365 suite:

Go to the Finder and open your Applications folder. Double-click the OneDrive icon and sign in again using your WSU credentials. Voilà; you are ready to go!

If you do not already have the full Office 365 suite, download OneDrive:

Go to office365.wsu.edu. Sign in using your WSU credentials if prompted, then on the OneDrive icon in the list of apps on the left. Click the Get OneDrive Apps link in the bottom left.

(You can also go to the Mac App Store to download it, or download directly from Microsoft!)

Once the file has been downloaded, click the Open button and follow the screens in the installer.
After installation, go to the Finder and open your Applications folder. Double-click the OneDrive icon and sign in again using your WSU credentials.