Anatomy of a help request

[This post was originally published on August 15, 2022.]

I reviewed this in the orientation session last week—here’s  a reminder for reference.

Step 1
Get right to the heart of the matter—let us know what the problem is and if you’ve done anything already to try to fix it.
Step 2
We’ll let you know we’re on it, and we’ll ask follow-up questions if needed!
Step 3
Let us know if that solves your problem; if not, we’ll keep working to figure it out!
Previous
Next
  • The best way to reach us is on Slack or by phone (509.368.6848).
  • Help us by describing your issue in as much detail as you can provide.
  • We’ll stick around to make sure your problem is resolved, so keep an eye out for a response from us!
  • Not an urgent issue? Schedule your message to be sent on the next business day!

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