What Is Zoom Phone?
Zoom Phone is a cloud-based Voice over IP (VoIP) phone system integrated into the Zoom platform. It allows users to make and receive phone calls, transfer calls, set up voicemail, and use advanced features like call routing, auto attendants, and more—all from the same familiar interface as Zoom Meetings and Chat.
Zoom Phone supports desktop, mobile, and desk phone access.
How to Use Zoom Phone
Make a Call
Open the Zoom App (desktop or mobile).- Click on the Phone tab.
- To place a call, use the dial pad or type in a name to search your contacts.
- Click the Call button.
Receive a Call
When someone calls your Zoom Phone number, you’ll see a pop-up.- Click Accept to answer or Decline to reject the call.
Check Voicemail
Go to the Phone tab.- Click on the Voicemail section.
- Listen to, delete, or read transcriptions.
- Zoom will also send you an email notification when a voicemail is left, which includes the audio message and a transcription!
Transfer a Call
During a call, select Transfer, then type in a name to search for the contact or enter the number.
Call History
View all incoming, outgoing, and missed calls under the History section of the Phone tab.
Set Business Hours
- On the Zoom Web portal (wsu.zoom.us), go to Settings.
Click on the Phone setting, then under the Settings tab, adjust Business Hours.
Set a Voicemail Greeting
- On the Zoom Web portal (wsu.zoom.us), go to Settings.
- Click on the Phone setting, then under the Settings tab, scroll down to Greeting and Leave Voicemail Instruction to record a custom message.
Manage Which Device Rings for Incoming Zoom Calls
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On the Zoom Web portal (wsu.zoom.us), go to Settings. - Scroll down to the Call Handling section, then select Edit next to Call Handling. This is where you can select which device gets the Incoming Zoom Call notification.
- Finally, click Save to keep your changes.
by the Office of Technology