I reviewed this in the orientation session yesterday—here’s a reminder for reference.
Step 1
Get right to the heart of the matter—let us know what the problem is and if you’ve done anything already to try to fix it.
Step 2
We’ll let you know we’re on it, and we’ll ask follow-up questions if needed!
Step 3
Let us know if that solves your problem; if not, we’ll keep working to figure it out!
Previous slide
Next slide
- The best way to reach us is on Slack or by phone (509.368.6848).
- Help us by describing your issue in as much detail as you can provide.
- We’ll stick around to make sure your problem is resolved, so keep an eye out for a response from us!
- Not an urgent issue? Schedule your message to be sent on the next business day!