Anatomy of a help request

I reviewed this in the orientation session last weekโ€”hereโ€™s  a reminder for reference.

Step 1
Get right to the heart of the matterโ€”let us know what the problem is and if youโ€™ve done anything already to try to fix it.
Step 2
Weโ€™ll let you know weโ€™re on it, and weโ€™ll ask follow-up questions if needed!
Step 3
Let us know if that solves your problem; if not, weโ€™ll keep working to figure it out!
Step 1
Get right to the heart of the matterโ€”let us know what the problem is and if youโ€™ve done anything already to try to fix it.
Step 2
Weโ€™ll let you know weโ€™re on it, and weโ€™ll ask follow-up questions if needed!
Step 3
Let us know if that solves your problem; if not, weโ€™ll keep working to figure it out!
Step 1
Get right to the heart of the matterโ€”let us know what the problem is and if youโ€™ve done anything already to try to fix it.
Step 2
Weโ€™ll let you know weโ€™re on it, and weโ€™ll ask follow-up questions if needed!
Step 3
Let us know if that solves your problem; if not, weโ€™ll keep working to figure it out!

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